Introduction:

Welcome to VDW Electrical! We are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the relevant privacy laws and regulations in Australia. We encourage you to carefully read this policy to understand our practices concerning your personal information.

Legal Compliance:

VDW Electrical operates in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Additionally, we acknowledge and adhere to the General Data Protection Regulation (GDPR) for the protection of the personal data of European Union residents.

Contact Information:

For any privacy-related inquiries, you can contact our Privacy Officer at admin@vdwelectrical.com.

Collection of Personal Information:

1.1. We collect personal information from individuals through various channels, including:

• Information provided voluntarily through forms, applications, or registrations on our website or other platforms.
• Information provided during correspondence, such as emails, letters, or telephone conversations.
• Information obtained through user interactions, transactions, or participation in surveys, events, or programs.

1.2. The types of personal information we collect may include, but are not limited to:

• Name, contact details, and demographic information.
• Employment and educational history.
• Financial or payment information.
• Any other information necessary for the provision of our services.

We ensure that sensitive information is collected only with explicit consent.

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Use of Personal Information:

2.1. We may use personal information for the following purposes:

• Providing and improving our services, programs, and initiatives.
• Processing applications, registrations, or requests.
• Communicating with individuals and responding to inquiries or complaints.
• Conducting research, surveys, or analysis to enhance our services.
• Complying with legal obligations or regulatory requirements.

2.2. We may use personal information for other compatible purposes, notifying individuals or obtaining their consent where required by law.

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Disclosure of Personal Information:

3.1. We may disclose personal information to third parties under the following circumstances:

• To trusted service providers, contractors, or agents assisting us in delivering services.
• When required by law, legal proceedings, or regulatory authorities.
• In response to valid requests by public authorities or law enforcement agencies.
• When necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

3.2. We take reasonable steps to ensure third parties handle personal information in line with applicable privacy laws.

Data Security and Retention:

4.1. We implement appropriate security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive for 100% security, no system can be guaranteed.

4.2. We retain personal information only as long as necessary, unless a longer retention period is required or permitted by law.

Your Rights and Choices:

5.1. Individuals have the right to access, correct, update, or request the deletion of their personal information, subject to legal limitations.

5.2. Individuals may choose not to provide certain personal information, but this may limit their access to certain services or features.

5.3. To opt-out of promotional communications, follow the instructions provided in such communications.

Children's Privacy:

6.1. Our services are not intended for individuals under 18. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have inadvertently utilised imagery or reference to children unlawfully, please contact us immediately.

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